Alma Frans
Windhoek,Namibia
Summary
Dynamic professional with expertise in networking, negotiation, and analytical skills, complemented by strong intercultural and interpersonal communication abilities. Adept at leveraging emotional intelligence and diplomacy to foster client relationships and drive team collaboration. Proficient in social media platforms including Facebook, Twitter, LinkedIn, Instagram, TikTok, and Clubhouse, with a proven ability to manage time effectively while adapting to diverse challenges. Committed to leadership excellence and assertiveness in achieving organisational goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Media analyst
Nammedia
Windhoek , Namibia
11.2022 - Current
- Enhanced brand visibility by conducting comprehensive media analysis.
- Boosted customer engagement with regular social media updates.
- Coordinated with PR teams for effective brand communication.
- Compiled data from different sources to create comprehensive reports.
- Developed creative briefs for advertising initiatives that resulted in increased brand recognition.
- Optimised digital campaigns through careful trend analysis and forecasting.
- Evaluated advertising costs-effectiveness, leading to more prudent budget allocation.
- Reviewed press releases prior to distribution, ensuring consistent messaging across all channels.
- Kept abreast of emerging digital technologies, implementing relevant tools for enhanced productivity.
- Tracked social media metrics, increasing online presence significantly.
- Assessed campaign performance for better future planning and execution.
- Collaborated with marketing team to develop sound advertising strategies.
- Built close relationships with key industry influencers that boosted the company's credibility in the market.
- Analysed competitor activities, resulting in stronger competitive positioning.
- Managed crisis communication, preventing potential damage to brand reputation.
- Generated detailed reports to track media coverage of the brand.
- Conducted audience research for improved marketing strategy implementation.
- Monitored market trends to align business strategies accordingly.
- Improved content quality with meticulous proofreading and editing tasks.
- Documented observations of human reactions to concepts and ideas, uncovering patterns and trends.
- Investigated and described societal structure, origin and evolution.
- Interpreted data to uncover correlations and forecast trends.
- Maintained ethical practices and professional integrity through stringent adherence to research best practices.
- Traced evolution of humanity, studying changes in cultural and social institutions.
- Maintained research integrity by avoiding fabrication, falsification and plagiarism.
- Distilled data to advise on economic and social policy management.
- Researched societal origins, interrelationships and social patterns to analyse development.
- Used descriptive or inferential statistics and data-mining techniques to perform statistical analysis.
- Addressed theories related to interdependence between environmental conditions and human activities.
- Developed theories, models and methods to interpret and describe social phenomena.
- Evaluated regional climate and physical characteristics to correlate with economic, social and cultural data.
- Built rapport with industry experts to develop and solidify professional partnerships.
- Analysed dwellings, tools and weapons to gain insight into sociological behaviours.
- Observed human interactions and reactions to each other.
- Analysed and evaluated social data for use in scholarly publications or research papers.
- Authored and edited scientific, academic or technical texts on different subjects.
- Retained familiarity with open source models, licensing schemes and coding practices for scientific research.
- Applied fundamental ethical principles and legislation to scientific research.
- Evaluated effects of political outcomes as related to social policy.
- Identified opportunities for partnerships by analysing industry trends and forecasts.
Call Center agent
AIIBet
11.2020 - 11.2022
- Thriving as a customer support specialist with AIIBet Company, providing full customer service while updating, and keeping record of customer accounts and swiftly resolving issues.
- Initiating new accounts, gathering, and entering customers' data to create their full profiles: sharing appropriate information with the sales and marketing team to drive customer awareness and stimulate discount/special offers.
- Updating and maintaining customer-specific price records and product files, enabling any customer service representative to quickly locate order information and provide rapid service to customers.
- Consistently earning recognition from management, peers, and customers for outstanding achievements in customer service and commitment to topflight quality.
Office Administration
Cherry Berry Online Ply
Windhoek , Namibia
11.2020 - 11.2021
- Answering phones and greeting visitors
- Scheduling appointments and maintaining calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping.
Office Administration
Eco Pearl Hygiene
02.2020 - 10.2020
- Coordinating activities throughout the company to ensure efficiency and maintain compliance with company policy
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
- Submit reports and prepare proposals and presentations as needed
- Assist colleagues whenever there is an opportunity to do so
Products Coordinator
Game Mass discounter
11.2014 - 01.2020
- Identifying the organizations purchasing needs
- Researching, selecting, and purchasing quality products and materials
- Building relationships with suppliers and negotiating with them for the best price, quantities, and delivery timescales
- Processing requisitions and updating management on the status of orders
- Updating inventory and managing stock levels
- Arranging transport of goods and tracking orders to ensure timely delivery
- Coordinating with inventory team, management, and stockroom
- Monitoring the stock quality and escalating any discrepancies
Education
Bachelor of Business Administration - Business Administration (Honors)
University of Namibia
Windhoek, KhomasHigher National Diploma - Human Resource
Allison university
UKCertificate - Bookkeeping
Sage University
online 01.2020 - 12.2020
Certificate - Fundamental of digital Marketing
Open University
01.2020 - 12.2020
Grade 12 -
Ella Du Plessis High School
01.2004 - 12.2010
Skills
- Networking
- Negotiation
- Analytical skills
- Intercultural communication
- Interpersonal communication
- Leadership
- Client
- Time management
- Diplomacy
- Flexible and adaptable
- Team player
- Assertiveness
- Emotional intelligence
- Social media
- TikTok
- Club House
Languages
English
Oshiwambo
Afrikaans
Custom
- Yolanda Fourie, CEO, Cherry Berry Online Store, +264 83 3330 0031, +264 81 813 7404, info@zandala.com.na
- Edward Johannes, Sales Manager, Game Mass Discounters, +264 81 211 3310
Personal Information
- Date of birth: 04/19/91
- Nationality: Namibian
- Marital status: single
Timeline
Media analyst
Nammedia
11.2022 - Current
Call Center agent
AIIBet
11.2020 - 11.2022
Office Administration
Cherry Berry Online Ply
11.2020 - 11.2021
Office Administration
Eco Pearl Hygiene
02.2020 - 10.2020
Certificate - Bookkeeping
Sage University
01.2020 - 12.2020
Certificate - Fundamental of digital Marketing
Open University
01.2020 - 12.2020
Products Coordinator
Game Mass discounter
11.2014 - 01.2020
Grade 12 -
Ella Du Plessis High School
01.2004 - 12.2010
Bachelor of Business Administration - Business Administration (Honors)
University of Namibia
Higher National Diploma - Human Resource
Allison university
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