Alexandra Garces
Otjiwarongo
Summary
I am a Dynamic operations manager with a proven track record at Otjiwarongo Services Station, excelling in data analysis and operational efficiency. Successfully implemented cost reduction strategies, enhancing customer satisfaction and boosting revenue. Adept at inventory management and financial reporting, fostering collaboration and driving team success.
Overview
4
4
years of professional experience
Work History
Operations Manager & Accounting Clerk
Otjiwarongo Services Station
07.2022 - Current
- Connected with clients and developed strategies to achieve sales and customer service goals
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
- Analyzed data from daily reports to identify trends in production performance metrics
- Created detailed reports on the performance of individual departments within operations
- Implemented successful business strategies to increase revenue and target new markets
- Analyzed and controlled materials, supplies and equipment operational expenses
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Collaborated with management team on long-term strategic planning initiatives for the organization
- Maintained accurate inventory records to track stock levels and minimize costs
- Responded to information requests from superiors, providing specific documentation
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Planned delivery routing, team workflows, and promotional initiatives
- Delegated work to staff, setting priorities and goals
- Monitored loans and accounts payable to confirm payments are current
- Prepared and issued customer invoices, monitored receivables, and managed collections process
- Streamlined transactions using automation systems to process payments and invoices
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts
- Produced reliable reports by checking financial statements for accuracy
- Reconciled bank statements to ensure accuracy of financial records
- Assisted with month-end and year-end close processes, preparing necessary journal entries
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Processed invoices, payments, and statements in a timely manner
Front Office Manager
Soriador Belgian Chocolate Factory
07.2021 - 06.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Education
NSSC Certificate - Grade 12
Moria Private School
01.2020
Skills
- Exceptional Communication
- Networking skills
- Teamwork
- Independent work
- Ability to work under pressure
- Multi-tasking
- Ability to follow instructions
- Deliver quality results
- Public Speaking
- Critical thinking
- Customer service skills
Languages
Afrikaans
English
German
Accounting Duties And Skills
- Monitored loans and accounts payable to confirm payments are current.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Streamlined transactions using automation systems to process payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Produced reliable reports by checking financial statements for accuracy.
- Reconciled bank statements to ensure accuracy of financial records.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Processed invoices, payments, and statements in a timely manner.
Personal Information
- Criminal Record: None
- Date of Birth: 10/06/01
- Nationality: Namibian
- Marital Status: Single
Timeline
Operations Manager & Accounting Clerk
Otjiwarongo Services Station
07.2022 - Current
Front Office Manager
Soriador Belgian Chocolate Factory
07.2021 - 06.2022
NSSC Certificate - Grade 12
Moria Private School
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