Albertina Katiku Hausiku
Okahandja,Namibia
Summary
Banking professional with over 10 years proven experience in retail operations management. Supports teams in strategizing, implementing and delivering improved customer and business outcomes. Demonstrates excellent planning and organization skills to thrive in pressured banking environments.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Bank Branch manager
Nedbank Namibia
Windhoek, Namibia
12.2021 - 07.2023
- Ensuring that all customers receive a consistently high-quality service by effectively managing and developing all available resources (staff, system, process)
- Conducting periodic performance reviews, training, coaching, and providing clear instructions to enable everyone in the team to do their job
- Adhere to high ethical standards and comply with all regulations by ensuring that staff follows the laid down business procedures
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Assess local market conditions and identify current and prospective sales opportunities
- Taking full accountability of the overall branch performance and risk Managment thereof.
- Handled credit approval processes through diligent application management.
- Reviewed performance metrics to identify required process improvements.
- Coached banking service teams in providing exceptional customer care.
- Met liability acquisition targets by leveraging new customer accounts.
Bank compliance officer / Conformance officer
Nedbank Namibia
Windhoek, Namibia
03.2020 - 11.2021
- Conducting branch risk performance review in accordance with the banks relevant processes and procedures
- Drafting and mapping of retail branch standard operating procedures
- Developed policies and systems to ensure business successfully achieved objectives.
- Maintained accurate and detailed compliance records.
- Observed official policies and procedures to be fully compliant.
Payroll accounts clerk - Internship
Nedbank Namibia
Windhoek, Namibia
02.2020 - 06.2020
- Calculating of leave days, overtime, social security, medical insurance
- Processing of salaries
- Various supplier payments on ACCPAC
- Reconciliations
- Payroll Procedure
- Payables/Receivables
Bank Branch administrative Manager
Nedbank Namibia
Windhoek, Namibia
10.2019 - 03.2020
- Coached banking service teams in providing exceptional customer care.
- Kept accurate operations records for thorough data auditing.
- Opened customer accounts and provided smooth onboarding services.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Mitigated risks by upholding stringent bank standards for loans and money handling.
Branch supervisor / Controller
Nedbank Namibia
Windhoek, Namibia
08.2015 - 09.2019
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Conducted regular branch staff meetings to communicate goals and objectives.
Senior teller
Nedbank Namibia
Windhoek, Namibia
11.2014 - 07.2015
- Identified and resolved financial discrepancies and escalated critical errors to management.
- Organised and stocked teller areas to maintain readiness for daily customer flows.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
Bank teller
Nedbank Namibia
Windhoek, Namibia
12.2012 - 10.2014
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer cheques and verified starting numbers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
Bachelor degree - Accounting
Namibia University of Science and Technology
Windhoek, Khomas 02.2016 - 06.2020
Certificate in Management Development - Management
Namibia University of Science and Technology
Windhoek, Khomas 03.2021 - 01.2023
Advance diploma - Banking, Finance, Credit
Namibia Institute of Bankers
Windhoek, Khomas 06.2011 - 06.2014
Skills
- Business development
- Excels in team leadership
- Financial administration
- Financial analysis and planning
- Employee training
- Expert in risk management
- Familiar with account coding
- Cash Handling
- Goals and performance
- Employee management
- Revenue generation
- QuickBooks experience
- Sales professional
- Relationship building and management
- Proficient in MS Office
- Banking
- Sales expertise
- Verbal/written communication
- Product training
- Accounts Payable
- Accounts Receivable
- Relationship Management
Interests
Hobbies , Playing Netball, Networking, Chess, Reading economic development news.
Languages
English
Fluent
Afrikaans
Fluent
Accomplishments
- Supervised a team of 10 staff members.
- Resolved product issue through consumer testing.
- Exceeded liability target by 7 million as at end of financial year 2022/23
- Collaborated with team of 2 in the development of standard operating procedure for Retail Branch Network.
- Repeatedly received recognition from superiors for excellence in service.
Timeline
Bank Branch manager
Nedbank Namibia
12.2021 - 07.2023
Certificate in Management Development - Management
Namibia University of Science and Technology
03.2021 - 01.2023
Bank compliance officer / Conformance officer
Nedbank Namibia
03.2020 - 11.2021
Payroll accounts clerk - Internship
Nedbank Namibia
02.2020 - 06.2020
Bank Branch administrative Manager
Nedbank Namibia
10.2019 - 03.2020
Bachelor degree - Accounting
Namibia University of Science and Technology
02.2016 - 06.2020
Branch supervisor / Controller
Nedbank Namibia
08.2015 - 09.2019
Senior teller
Nedbank Namibia
11.2014 - 07.2015
Bank teller
Nedbank Namibia
12.2012 - 10.2014
Advance diploma - Banking, Finance, Credit
Namibia Institute of Bankers
06.2011 - 06.2014
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