ALBERTINA SHAAMENA
Windhoek,Namibia
Summary
I am a dedicated and detail-oriented banking professional with over seven years of experience in credit operations, client service and administrative support. Skilled in managing queries, maintaining accurate documentation and ensuring compliance with banking procedures. Organized, communicative and client-focused, with the ability to work effectively under pressure while supporting efficient branch and corporate banking operations.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Credit Officer
Capricorn Private Wealth
Windhoek, Namibia
03.2021 - Current
- Process and review client requests, financial assessments, and loan documentation according to bank policies.
- Resolve client queries professionally and update client information accurately.
- Perform credit limit reviews and support compliance and risk assessment processes.
- Maintain detailed reporting and collaborate with internal teams to improve service delivery.
Credit Clerk
Capricorn Private Wealth
Windhoek, Namibia
10.2019 - 02.2021
- Provided administrative support to the credit department and ensured accurate processing.
- Reviewed loan documentation, assessed credit histories, and updated system records.
- Prepared contracts, processed limits, and supported daily banking functions.
Receptionist
Capricorn Private Wealth
Windhoek, Namibia
01.2017 - 09.2019
- Managed front-desk operations, phone lines, and customer interactions professionally.
- Supported administrative duties, correspondence, and coordination tasks.
- Developed excellent communication and customer service skills.
Education
Bachelor of Journalism And Media Technology - Public Relations - In progress
Namibia University of Science And Technology
NamibiaAdvanced Risk Management Certificate -
University of Cape Town
05-2025
Skills
- Client relationship management
- Query handling and resolution
- Communication and interpersonal skills
- Time management and organization
- Microsoft Office (Word, Excel, PowerPoint)
- Financial analysis
- Risk assessment
- Customer service
Certification
Certificate in Advanced Risk Management - University of Cape Town, 2025.
References
- Winston !Gonteb – Manager: Credit Origination (Commercial Banking) | +264 81 143 7246
- Imogene Cloete – Credit Manager, Bank Windhoek | +264 81 651 3577
Timeline
Credit Officer
Capricorn Private Wealth
03.2021 - Current
Credit Clerk
Capricorn Private Wealth
10.2019 - 02.2021
Receptionist
Capricorn Private Wealth
01.2017 - 09.2019
Bachelor of Journalism And Media Technology - Public Relations - In progress
Namibia University of Science And Technology
Advanced Risk Management Certificate -
University of Cape Town