Akram Md
Saviano,napoli
Summary
Dynamic professional with a proven track record in business development and operations management, notably at Jayeda Shekh. Expert in streamlining processes for efficiency, leading to reduced costs and enhanced customer satisfaction. Skilled in staff management and adaptability, achieving consistent growth and high levels of repeat business through strategic planning and exceptional service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Business Associate
Jayeda Shekh
01.2015 - 01.2018
- Engaged with providers to build business relationships.
- Verified work aligned with service levels agreed and client requirements.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Optimized resource allocation by prioritizing high-value projects based on their potential impact on organizational goals.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability
Call Center Sales Representative
Gierre Contact
05.2018 - 09.2018
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Business Owner
Md Akram
01.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Course - CRM Crew Managements
04.2001 -
Overview of the Air Transportation System
aviation law and safety
role and function of global aeronautical organizations
role and function of civil aviation authorities
role and function of Airlines
role and function of Airports
role and function of Air navigation service providers
impact of technology on Air transportation
national and international aviation regulations
applied collective labor agreements (CCNL) and sector-specific contracts
health and safety : legislative decree 81/2008 general and specific risk training (low risk)
Crew management and shift management
CRM (crew resource management)
leadership skills
human factor
High School Diploma -
04.2001 -
my study in Telecommunications and Informatics combines foundational knowledge and practical skills in both telecommunications and information technology.
Fundamentals of Telecommunications
Communication Systems and Technologies
Network Infrastructure
Telecommunication Services.
Skills
Customer Service
Timeline
Business Owner - Md Akram
01.2019 - Current
Call Center Sales Representative - Gierre Contact
05.2018 - 09.2018
Business Associate - Jayeda Shekh
01.2015 - 01.2018
Accademia Del Lavoro - Course, CRM Crew Managements
04.2001 -
I.T.C.G. MASULLO/THETI - High School Diploma,
04.2001 -
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