Ajana Rittmann
Okahandja, Otjozondjupa
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Dependable professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
26
26
years of professional experience
Work History
Office Assistant
Rittmann Debt and Estate Administrator CC
04.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling approximately 30+ incoming mail, phone calls, and visitor inquiries.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by assisting in the planning and execution of employee appreciation events.
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
Ongoing Risk Manager - Pre Legal Collections
First National Bank of Namibia
07.2016 - 04.2023
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Supervised staff of collectors, monitoring phone calls and letters.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Negotiated 25+ payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Referred delinquent accounts to collections department or outside resources.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Education
No Degree - Financial Management Fundamentals
06.2018
- Number of short course credits: 8
08.2016
Hands-on Learning/training, First National Bank of Namibia,
Investments
Windows Workshop
Product Knowledge Certificate
Diversity Workshop
Supervisory Skills Course
Leadership Development Programme
In-Branch training of Credit and Collections
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Interpersonal Skills
- Computer Literacy
- Risk Assessment
Languages
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Flexible work hoursWork-life balance4-day work weekWork from home optionPersonal development programsSoftware
Communication Tools
Spreadsheets
Word Processing and Desktop Publishing Tools
Presentation Skills
Timeline
Office Assistant - Rittmann Debt and Estate Administrator CC
04.2023 - Current
Ongoing Risk Manager - Pre Legal Collections - First National Bank of Namibia
07.2016 - 04.2023
University of Stellenbosch - No Degree, Financial Management Fundamentals
Onboard Training - ,
Interests
Listening to Music
Research on Various Subjects
Creative Writing
Sewing and Making Clothes
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