Aino Mbava Amutenya
Grootfontein
Summary
Results-driven professional specializing in data accuracy and stakeholder engagement. Experienced in business analytics and project management, enhancing operational efficiency and compliance while reducing registration rework. Focused on community outreach and volunteer coordination to drive positive health outcomes.
Overview
21
21
years of professional experience
Work History
Volunteer
Red Cross
01.2021 - Current
- Provided home-based care and treatment-adherence support to people affected by HIV/AIDS and TB, supporting health outcomes and continuity of care in community settings.
- Provided psychosocial support and educational materials to orphans and vulnerable children; coordinated distribution of school uniforms and stationery, enhancing educational access for 50+ children annually.
- Documented beneficiary interactions and needs to inform local support services and referrals, facilitating effective follow-up and resource allocation.
Data Officer: Operations
Social Security Commission
12.2013 - Current
- Captured, maintained and updated employer/employee records; managed 2,400+ registrations annually and sustained >99% data accuracy across systems through routine validation and reconciliation.
- Verified employer and employee supporting documents, ensuring compliance with statutory requirements and reducing registration rework by ~45% through standardized checklists and quality controls.
- Issued statutory certificates and official documentation in line with institutional procedures, meeting internal turnaround SLAs 100% of reporting periods.
- Maintained secure filing and archiving of registration and operational records; led digitization of historical files, reducing paper retrieval time by ~60% for audits and inspections.
- Liaised with internal departments and branch offices to resolve documentation discrepancies, achieving closure of 95% of cases within 48 hours and enhancing inter-branch processing consistency.
- Assisted stakeholders and clients with registration requirements and submissions, lowering incomplete application rates by 30% through targeted guidance and checklists.
- Provided operational guidance and trained 15+ colleagues on data capture and workflow processes, increasing team throughput by ~25%.
- Supported asset administration and documentation tracking for the branch, implementing tracking measures that reduced asset discrepancies to below 2%.
- National statutory agency administering social security registrations, contributions and benefits for Namibian workers.
Administrative Officer
Ministry of Health and Social Services
03.2013 - 11.2013
- Managed procurement processes for medical supplies within government ministry, enhancing public health policy and service delivery across regions.
- Researched and evaluated potential vendors, negotiated terms that achieved an average cost saving of ~12% on selected procurements.
- Tracked purchase orders and ensured timely delivery, updating internal databases with order details to enhance traceability and achieve ~95% on-time delivery rate.
- Conducted market research and prepared cost analyses that informed procurement decisions, optimizing supplier selection and pricing strategies.
- Monitored stock levels and implemented reorder thresholds, reducing stockouts of critical supplies by ~30% during tenure.
- Liaised with warehouse staff to confirm product condition on arrival, strengthening acceptance checks and reducing return and damage incidents by over 20%.
Branch Administrator
Konica Minolta Bizhub
05.2005 - 03.2013
- Managed front-desk communications and client reception, triaging inquiries to enhance first-contact resolution and professionalism.
- Maintained supply inventory and implemented reorder controls, ensuring 0% stockouts for key operational supplies.
- Modernized and maintained the filing system and databases, digitizing 3,000+ documents and reducing document retrieval time by ~50%.
- Supervised copy-shop operations and maintenance of office equipment, increasing uptime to ~98% through scheduled servicing and vendor coordination.
- Organized travel and accommodation bookings and coordinated events, negotiating supplier rates to achieve ~15% savings on travel costs annually.
- Performed general office administration and errands, improving branch operational efficiency and supporting a customer-facing environment.
- Local branch of a global provider of business and industrial imaging solutions and office equipment serving corporate and public-sector clients.
Education
MBA -
Namibia Business School (UNAM)
Windhoek07-2026
Postgraduate Diploma in Management -
Harold Pupkewitz Business School (NUST)
Windhoek01-2025
Business Information and Administration Management - NQF Level 7 -
Namibia University of Science And Technology, Faculty of Commerce, Human Sciences And Education
Windhoek01-2023
Skills
- Volunteer Coordination
- Community Outreach
- Stakeholder Engagement
- Project Management
- Volunteer Coordination
- Business Analytics
- Data Visualization
- Leadership Skills
- Compliance and Regulatory Analysis
Hobbies and Interests
- Public policy & governance
- Records management and digitization
- Community health advocacy
- Capacity building and mentoring
- Data-driven public service improvements
Volunteer Experience
Volunteer, Red Cross, 01/01/21, Present, Provided home-based care and treatment-adherence support to people affected by HIV/AIDS and TB, supporting health outcomes and continuity of care in community settings. Delivered psychosocial support and educational materials to orphans and vulnerable children; coordinated distribution of school uniforms and stationery to 50+ children annually. Documented beneficiary interactions and needs to inform local support services and referrals, improving follow-up and resource allocation.
Timeline
Volunteer
Red Cross
01.2021 - Current
Data Officer: Operations
Social Security Commission
12.2013 - Current
Administrative Officer
Ministry of Health and Social Services
03.2013 - 11.2013
Branch Administrator
Konica Minolta Bizhub
05.2005 - 03.2013
MBA -
Namibia Business School (UNAM)
Postgraduate Diploma in Management -
Harold Pupkewitz Business School (NUST)
Business Information and Administration Management - NQF Level 7 -
Namibia University of Science And Technology, Faculty of Commerce, Human Sciences And Education