AINA SELMA SHIVUTE
ERONGO, Walvis Bay, Erf 8492, Onesmus Str
Summary
Dynamic IT Technician with proven expertise at Classic Sports Betting, excelling in technical support and network troubleshooting. Adept at managing inventory and creating comprehensive documentation, I effectively resolved hardware issues and enhanced user satisfaction through exceptional customer service. Committed to optimizing system performance and ensuring seamless operations in fast-paced environments.
Overview
1
1
year of professional experience
Work History
IT Technician, Volunteering Training
Royal Computers
Walvis Bay
04.2025 - 04.2025
- Coordinated with vendors for repair services when needed.
- Maintained inventory records of IT equipment and supplies.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Resolved hardware issues including replacing parts as necessary.
IT Technician
Classic Sports Betting
Walvis Bay
07.2024 - 02.2025
- Set up user profiles on local machines according to established standards.
- Monitored system performance and implemented preventive maintenance procedures.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Coordinated with vendors for repair services when needed.
- Maintained inventory records of IT equipment and supplies.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Provided technical support to users via telephone or remote access.
- Provided training sessions for end users on how to use various software programs.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Provided recommendations on hardware purchases based on customer requirements.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Participated in team meetings to discuss project status updates.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Acted as single point of contact for customers during technical faults and security-related events.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
Bachelor of Science - Business Information Systems
International University of Management (IUM)
Walvis Bay, Namibia05-2025
Diploma In Business Information Systems - Information And Computer Systems
International University of Management (IUM)
Walvis Bay, Namibia10-2024
Certificate in Business Information Systems - Information And Computer Systems
International University of Management (IUM)
Walvis Bay, Namibia05-2023
High School Diploma -
Elcin Nkurenkuru
Kavango West10-2010
Skills
- Technical support
- Network troubleshooting
- Software installation
- Customer service
- Inventory management
- Documentation creation
Languages
English
First Language
English
Proficient (C2)
C2
Oshiwambo
Proficient (C2)
C2
Rukwangali
Proficient (C2)
C2
Afrikaans
Beginner
A1
References
References available upon request.
Timeline
IT Technician, Volunteering Training
Royal Computers
04.2025 - 04.2025
IT Technician
Classic Sports Betting
07.2024 - 02.2025
Bachelor of Science - Business Information Systems
International University of Management (IUM)
Diploma In Business Information Systems - Information And Computer Systems
International University of Management (IUM)
Certificate in Business Information Systems - Information And Computer Systems
International University of Management (IUM)
High School Diploma -
Elcin Nkurenkuru
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