Summary
Overview
Work history
Education
Skills
REFERENCE
Timeline
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AGNETHA CLOETE

AGNETHA CLOETE

Windhoek,Namibia

Summary

I am enthusiastic, self-motivated, reliable, and responsible. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. My strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of workflow in previous roles. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
13
13
years of post-secondary education

Work history

Debtors and Creditors Clerk/Supervisor

DR. Jauch Dental Practice
Windhoek, Khomas
04.2022 - 10.2024
  • Correctly reconcile and allocate payments
  • Investigate and clear all queries arising on the processing of debtors and creditors
  • Provide exceptional customer service to debtors while adhering to organizational policies and procedures
  • Responsible for general admin duties related to debtors and creditors
  • Provide support to the financial manager
  • Follow up and report on outstanding accounts
  • Contact debtors through phone, email, or mail to learn about their payment status
  • Negotiate payment plans with customers who are behind on their payments
  • Supervise all reception staff with transactions billed and corrected
  • Make sure all providers are following practice procedures and protocol regarding patient care and claims
  • Conduct training
  • Implement and enforce systems, policies and procedures.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Process invoices accurately to avoid financial discrepancies.
  • Received and checked financial statements and reconciled related accounts.
  • Handled petty cash disbursement, preventing misuse of funds.
  • Contributed to year-end closing procedures for a smooth transition into the new fiscal year.
  • Assisted senior accountants in the preparation of monthly, quarterly, and yearly closings.
  • Improved internal control systems by suggesting better practices.
  • I reconciled all company accounts, including credit cards and expenses.
  • Answered member calls regarding accounts and made necessary adjustments and payments.

Receptionist

DR.S.G JAUCH DENTAL PRACTICE
Windhoek, Khomas
08.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed patients to appropriate staff, ensuring efficient service delivery.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Reduced waiting times through effective time and resource management.

Administrative/Financial Assistant

W.M Bruwer constructions and Renovations
Windhoek, Khomas
01.2018 - 07.2021
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions
  • Follow-up on payment of invoices from different clients
  • Bank Reports/Income and Expenditures Reports
  • Assisted with administrative tasks, including filing, answering phones and sorting through emails
  • Monitored daily and weekly schedules and monthly calendar obligations for 2 Managing partners
  • Taking meeting minutes and writing minute reports
  • Monitored daily and weekly schedules and monthly calendar obligations for Managing partners.
  • Monitored departmental expenditures, ensuring cost efficiency.
  • Managed invoices and payments to improve cash flow.
  • Handled sensitive financial information, maintaining strict confidentiality at all times.

Education

Bachelor of Commerce in Law - Accounting

STADIO UNIVERSITY
09.2019 - 06.2024

Higher Certificate in Business Management -

BOSTON CITY CAMPUS AND BUSINESS COLLEGE
CAPE TOWN
01.2018 - 04.2019

Certificate in Human Resource Management -

BOSTON CITY CAMPUS AND BUSINESS COLLEGE
CAPE TOWN
03.2016 - 02.2018

Certificate of Higher Education -

DR Lemmer High School
Rehoboth, Namibia
01.2008 - 11.2012

Skills

  • Deadline-oriented
  • Time management skills
  • A high degree of accuracy and attention to detail
  • Ability to maintain confidentiality and exercise extreme discretion
  • Ability to work independently and manage multiple accounts
  • Analytical and problem-solving skills
  • Decision-making skills
  • Effective verbal and listening communication skills
  • Effective written communication skills
  • Interpersonal skills – ability to work in a group setting
  • Multitasking: ability to work and concentrate on different things at the same time

REFERENCE

  • Emily Bruwer-Managing Director, (+264 816263246) willbru@iway.com.na
  • Unique Apollus-Accounts, (+264 81313 4225), accounts@drjauch.com
  • Roxanne Adams- Supervisor (+264 817515 643), reception2@drjauch.com

Timeline

Debtors and Creditors Clerk/Supervisor

DR. Jauch Dental Practice
04.2022 - 10.2024

Receptionist

DR.S.G JAUCH DENTAL PRACTICE
08.2021 - 03.2022

Bachelor of Commerce in Law - Accounting

STADIO UNIVERSITY
09.2019 - 06.2024

Higher Certificate in Business Management -

BOSTON CITY CAMPUS AND BUSINESS COLLEGE
01.2018 - 04.2019

Administrative/Financial Assistant

W.M Bruwer constructions and Renovations
01.2018 - 07.2021

Certificate in Human Resource Management -

BOSTON CITY CAMPUS AND BUSINESS COLLEGE
03.2016 - 02.2018

Certificate of Higher Education -

DR Lemmer High School
01.2008 - 11.2012

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AGNETHA CLOETE