Summary
Overview
Work History
Education
Skills
Languages
Timeline
Professional Bodies
Awards
References
Personal Information
Generic
Adolf Sheehamange Ndafenongo

Adolf Sheehamange Ndafenongo

Windhoek

Summary

  • Seasoned Project Management with 14+ years in leading complex, multi-million-pound network modernisation, mobile network (2/3/4/5G) & Fiber (DWDM & FTTX) rollouts, and digital transformation programmes (BSS/OSS). Proven expertise in E2E project lifecycle management (waterfall/Agile), vendor negotiations, risk mitigation, and cross-functional team leadership.
  • Adept at driving on-time, under-budget delivery while improving operational KPIs (SLAs, cost efficiency, customer experience). Currently, as Head of Special Projects in MTC, I excel in stakeholder collaboration, Agile/waterfall delivery, and strategic outcomes consistently delivering on-time, under-budget.
  • Experienced with planning and executing large-scale special projects across various departments. Utilizes strategic thinking and organizational skills to manage resources and timelines effectively. Track record of leading teams to success through collaboration and adaptability.
  • Professional with substantial experience in managing special projects, prepared to drive impactful initiatives. Skilled in strategic planning, resource allocation, and project execution. Strong focus on team collaboration, adaptability, and achieving measurable results. Known for problem-solving abilities, effective communication, and leadership qualities.

Overview

14
14
years of professional experience

Work History

Manager: Special Projects

Mobile Telecommunications Ltd (MTC)
10.2018 - Current
  • Formulating and driving technology strategy to align with the ISBP and organizational goals.
  • Leading technology evolution projects to advance business capabilities and sustainability.
  • Spearheading digitalization initiatives to enhance operational efficiency.
  • Ensuring business continuity and Disaster Recovery through robust planning and execution.
  • Directing research and development to foster innovation and future growth.
  • Adapting quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
  • Delegating tasks to team members based on skill sets and availability, maximizing productivity and performance.

Business process re-engineering and Customer experience consultant

Standard Bank Namibia
08.2017 - 09.2018
  • Redesigning and optimizing organizational processes to enhance efficiency, customer satisfaction, and operational performance:
  • Process Optimization: Analyzing and restructuring core banking processes to eliminate inefficiencies, reduce costs, and improve service delivery, with a focus on transforming the bank into a customer-centric institution.
  • Customer Experience Enhancement: Designing and implementing solutions like digital signage and queue management systems to streamline customer interactions, reduce wait times, and elevate the overall banking experience.
  • Technology Integration: Leading the optimization of banking systems (InfoSys Finacle) to ensure seamless functionality, improved user interfaces, and alignment with customer needs.
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Identified and reported on utilization patterns to enhance quality of service delivery.

Director (Commissioner): ICT and Business Transformation

Namibian Correctional Service (NCS)
02.2016 - 08.2017
  • Spearheaded the design and implementation of a national Offender Management System (OMS), collaborating with cross-functional teams (IT, legal, social work, parole, risk).
  • The OMS streamlined offender lifecycle management (admission, biometrics, transfers, court, sentence calculation, parole) enhancing operational efficiency, ensuring compliance, and supporting rehabilitation/risk objectives.
  • Led the deployment of a national MPLS VPN infrastructure with Telecom Namibia, connecting all correctional facilities.
  • This enabled unified communications for staff (email, data, inter-calling) and introduced a secure, supervised offender telephone management system, improving security, reducing harassment risks, and ensuring compliant offender communication access.
  • Drove digital transformation initiatives directly enhancing NCS operational efficiency, security, regulatory compliance, and core rehabilitation/risk management missions through strategic ICT project delivery.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Deputy Director: Data Centre and Disaster recovery

Office of the Prime Minister: Department of Public Service Information Technology Management (DPSITM)
07.2015 - 01.2016
  • End-to-end management and operations of the government's primary Data Center (DC), ensuring high availability for mission-critical, centralized e-governance systems (Oracle ERP [IMFS, HCMS], Government Email, EDRMS- Electronic Document and Records Management System) serving all ministries, organisations and agencies.
  • Architected and implemented robust Disaster Recovery (DR) strategy: Established DR sites with independent internet breakouts, designed secure interconnectivity, and implemented seamless failover mechanisms between primary DC and DR, guaranteeing business continuity.
  • Ensured Secure Access & Compliance: Governed secure user access to hosted systems based on COBIT frameworks and managed nationwide connectivity via Telecom Namibia's GRN MPLS-VPN.
  • Pioneered National Data Exchange: Spearheaded the design and implementation of a centralized data exchange platform based on Estonia's X-Road model, enabling secure e-governance transactions and system integrations across government.
  • GRN NOC to enhanced IT Service Delivery: Championed and implemented a centralized Government Service Desk (NOC) based on ITIL best practices to improve IT support efficiency for e-governance services.
  • Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
  • Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.

Chief System Administrator

Ministry of International Relations and Cooperation (MIRCO)
06.2013 - 06.2015
  • Responsible for infrastructure design and management of global ICT operations at HQ and diplomatic operations worldwide:
  • Led HQ ICT Operations & Support: Ensured high availability and performance of mission-critical systems for Namibia’s central diplomatic hub.
  • Architected Global Secure Connectivity: Designed and managed an MPLS VPN network, including VSAT linking all diplomatic missions, ensuring secure, reliable communication and data exchange.
  • Centralized Physical Security Infrastructure: Implemented and maintained a unified CCTV (Cisco and Access Control System across HQ and global missions, enhancing facility security and oversight.
  • Pioneered Unified Digital Workspace: Deployed a worldwide Unified Communications (Ms exchange & Cisco Unified Communication) and Document Management System (Ms Sharepoint) to streamline collaboration and information sharing for diplomatic staff across all missions.
  • Provisioned new software and hardware for use, following established security policies.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

ICT Infrastructure (VSAT & MPLS) Support

Department of Operational Support (DOS) - specifically the UN Global Service Centre (UNGSC) in Brindisi, Italy, and Valencia, Spain
05.2011 - 05.2013
  • User support and deployment of global communications infrastructure for field missions, including vSAT networks, terrestrial links, radio systems (VHF/HF), and telephony for the Mission in Darfur, Sudan.
  • Provided 24/7 service desk and technical support to field missions in MONUSCO in the Democratic Republic of Congo and UNISFA in Abyei.
  • Managed global ICT contracts (satellite bandwidth, hardware, software licenses) leveraged by missions.
  • Deployed standard ICT kits and communications equipment to new missions in South Sudan.
  • Offered specialized services like geospatial support, cybersecurity for missions, and applications hosting.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Master of Science - Information Technology (Final Year)

University of Namibia
Windhoek, Khomas, Namibia
09-2025

Postgraduate Diploma - Project Management

University of Stellenbosch
Stellenbosch, South Africa
02-2015

Computer Science and Information Technology

University of Namibia
Windhoek, Khomas, Namibia
04-2012

Skills

  • Development of Integrated Strategic Business Planning
  • Development and implementation of Digital Transformation strategy
  • Development and implementation of Data Strategy and Business Intelligence
  • Review and assessment of Business Continuity and Disaster Recovery
  • Total Cost of Ownership and Business Assurance
  • Technical Business Case and project costing
  • Digital Twins
  • IT Ops and DevOps (CI/CD)
  • Project Management focusing on Agile Project delivery framework
  • IT Risk Risk assessment and Governance management using COBIT framework
  • IT Service and Operation management using ITIL framework
  • IT Policy development, standards and regulations
  • Customer Service and SLA Management
  • Innovation and creativity
  • Project scheduling
  • Processes and procedures

Languages

English
Advanced (C1)

Timeline

Manager: Special Projects

Mobile Telecommunications Ltd (MTC)
10.2018 - Current

Business process re-engineering and Customer experience consultant

Standard Bank Namibia
08.2017 - 09.2018

Director (Commissioner): ICT and Business Transformation

Namibian Correctional Service (NCS)
02.2016 - 08.2017

Deputy Director: Data Centre and Disaster recovery

Office of the Prime Minister: Department of Public Service Information Technology Management (DPSITM)
07.2015 - 01.2016

Chief System Administrator

Ministry of International Relations and Cooperation (MIRCO)
06.2013 - 06.2015

ICT Infrastructure (VSAT & MPLS) Support

Department of Operational Support (DOS) - specifically the UN Global Service Centre (UNGSC) in Brindisi, Italy, and Valencia, Spain
05.2011 - 05.2013

Master of Science - Information Technology (Final Year)

University of Namibia

Postgraduate Diploma - Project Management

University of Stellenbosch

Computer Science and Information Technology

University of Namibia

Professional Bodies

  • PMP accreditations with PMI
  • AMA Certified Professional in Management
  • TMForum Certifications: ODA, Business Processes, and Open APIs Framework

Awards

  • EXCO Excellence Award, 2024
  • EXCO Excellence Award, 2021
  • Best Innovative TMForum project, 2024
  • Outstanding Manager of the year, 2020

References

  • Mobile Telecommunications Ltd (MTC), Ms. Monica Nehemia, The Chief Technical & Information Officer, +264 81 100 2005, mnehemia@mtc.com.na
  • Standard Bank Namibia, Mr. Pendapala Kakololo, The Manager Project Management & Strategy coordination, +264 81 140 5207, Pendapala.Kakololo@standardbank.com.na
  • Ministry of Home Affairs, Immigration, Safety and Security: Namibian Correctional Service (NCS), Mr. Ankur Kathuria, Head of the ICT Directorate Department of Correctional Service, +264 81 122 0386, ankur.kathuria@ncs.gov.na
  • Office of the Prime Minster: Department of Public Service Information Technology Management (DPSITM), Mr. Erastus Amutenya, The Deputy Executive Secretary: DPSITM, +264 81 127 6744, Erastus.Amutenya@opm.gov.na
  • Ministry of International Relations and Cooperation, Mr. Richard Kwenda, The Deputy Director: ICT, +264 81 811 4709, rkwenda@mirco.gov.na

Personal Information

  • Title: GM: Monitoring and Enterprise Services
  • Date of Birth: 22 March 1986
  • Nationality: Namibian

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Adolf Sheehamange Ndafenongo