ADELE GEI-KHOIBES
Windhoek, Khomas,KH
Summary
Proven Office Assistant at TOBICH OPTICS, adept in data entry and customer service, enhanced office efficiency and boosted morale. Excelled as a Switchboard Operator at SOUTH AFRICAN AIRWAYS, streamlining administrative tasks and elevating customer satisfaction. Demonstrates a positive attitude and dedicated teamwork, contributing to significant improvements in operational productivity. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Office Assistant
TOBICH OPTICS
WINDHOEK
08.2018 - 05.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
Switchboard Operator
SOUTH AFRICAN AIRWAYS
Windhoek, Khomas
11.2013 - 09.2015
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
- Documented messages and forwarded to correct individual.
Education
No Degree - Health Administration
EDI HEALTH INSTITUTE
Windhoek, Khomas, Namibia07.2022
High School Diploma -
A SHIPENA
WINDHOEK11.2011
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Office Administration
- File Maintenance
COOKING & READING
I LOVE COOKING,SPENDING TIME IN THE KITCHEN CAN EASE STRESS AND RESTLESSNESS,AND ENHANCE MINDFULNESS.
READING IMPROVES YOUR CONCENTRATION AND MEMORY,IT REDUCES STRESS AND HELP YOU RELAX,IT ALSO ENHANCE YOUR KNOWLEGE AND INCREASE YOUR IMAGIBATION AND CREATIVITY.
Timeline
Office Assistant
TOBICH OPTICS
08.2018 - 05.2024
Switchboard Operator
SOUTH AFRICAN AIRWAYS
11.2013 - 09.2015
No Degree - Health Administration
EDI HEALTH INSTITUTE
High School Diploma -
A SHIPENA