Young Italian girl of 19 years old, 168 cm tall, born on 11/21/2004 in Naples, Italy; she graduated in Human Sciences, with two seasons' work experience as an assistant in the management of private transfers and shuttles at a private agency operating at the airport. Equipped with excellent communication and interpersonal skills, she is kind and helpful in supporting customers and colleagues.
I want to broaden my skills and have new work experiences, exploring different sectors and continuing to develop my customer service and operational management skills. I am looking for opportunities that allow me to actively contribute with my enthusiasm and predisposition to interpersonal relationships.
As a dedicated airport assistant at a private agency specializing in private transfers and shuttles, I take pride in providing exceptional customer service and ensuring a seamless experience for our clients. From welcoming passengers upon arrival to coordinating services and organizing drivers, I work diligently to ensure a smooth and efficient operation. Collaborating with my colleagues, I am adept at working in a team environment and thrive in interacting with individuals from diverse backgrounds. My friendly and outgoing demeanor allows me to establish rapport with clients and colleagues alike, creating a positive and welcoming atmosphere. I am committed to delivering top-notch service and am always eager to go above and beyond to exceed expectations.
■ Management of assigned activities in full autonomy thanks to the skills acquired.
■ Quick and precise execution of assigned tasks.
■ Management of the assigned workload while maintaining calm and balance.
■ Carrying out activities paying attention to detail and ensuring precision in execution.
■ Organization of work and optimization of timing to reduce waste of time.
■ Seeking customer satisfaction through a high level of attention to service.
■ Rapid proposal of solutions to unforeseen events and problems in the work activity.
■ Performing activities outside of your role to support colleagues and the structure.
■ Language skills
■ Organizational skills e
planning
■ Experience in the travel and tourism industry
■ Relational skills
■ Customer orientation
■ Accuracy and attention to detail
■ Problem solving
■ Use of the main IT tools