Adelé Reinhardt
Windhoek
Summary
Dynamic professional with expertise in operation coordination and guide management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Strong skills in financial reconciliation that drive operational efficiency and showcase organizational capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Groups Operations Coordinator
Terra Nova Tours
Windhoek
05.2024 - 05.2025
- Coordinated all groups and private guided tours to ensure seamless experiences.
- Managed and built a comprehensive Guide Database for efficient tracking.
- Prepared detailed guide tour files to streamline operations.
- Conducted briefings and debriefings with guides to enhance performance.
- Allocated guides and vehicles effectively to meet tour demands.
- Handled guide and vehicle bookings to optimize scheduling.
- Managed visa applications for guides, ensuring compliance with regulations.
- Resolved issues during tours through proactive problem-solving strategies.
- Performed tour reconciliations to manage finances and report findings accurately.
- REFERENCE: Jennine van Jaarsveld – +264 81 309 6208.
Office Manager
Hasica Agencies cc
Windhoek
08.2022 - 05.2024
- Executed all office duties, including filing, processing payments, and managing emails.
- Visited Windhoek customers weekly to check merchandising and follow up with buyers.
- Coordinated with suppliers on orders and backorders, ensuring timely delivery.
- Compiled weekly customer visit reports for strategic insights.
- Responded to customer inquiries via phone or email in a professional manner.
- REFERENCE: Hannes Tait – +264 81 655 5515.
Operations Coordinator
Terra Nova Tours
Windhoek
12.2021 - 07.2022
- Coordinated all group tours to ensure seamless experiences for tourists.
- Developed a comprehensive guide database for enhanced tour management.
- Prepared welcome packages for tourists to provide essential information and support.
- Resolved issues during tours to maintain high levels of satisfaction.
- Conducted briefings and debriefings with guides to improve performance and communication.
- Researched current Covid regulations to ensure compliance during tours.
- Performed tour reconciliations to manage finances and report findings accurately.
- REFERENCE: Jennine van Jaarsveld - +264 81 309 6208.
Driver
Warrior Transport Services
Windhoek
08.2021 - 11.2021
- Transport of individuals, documents, and parcels
- Delivered packages to customers in a timely and efficient manner.
- REFERENCE: Donovan Langenhoven – +264 81 859 9901.
Part-time
Sanlam Windhoek
Windhoek
07.2020 - 06.2021
- Organization of client files on computer
- REFERENCE: Solinde Oberholzer – +264 81 149 4049.
Office & Workshop Supervisor
BS Modern Refrigeration
Windhoek
09.2019 - 04.2020
- Delivered client service via telephone and email, addressing inquiries effectively.
- Assisted walk-in clients to enhance service experience.
- Managed filing system to ensure organized documentation.
- Ordered stock to maintain inventory levels and prevent shortages.
- Supervised in-house stock control for optimal resource management.
- Monitored fleet operations to ensure efficiency and compliance.
- REFERENCE: Bernd Bajorat – +264 81 127 4664.
Personal Assistant
Sanlam Windhoek
Windhoek
04.2019 - 09.2019
- Provided client service through telephone and email support.
- Managed filing systems for improved organization.
- Updated client information within the system to ensure accuracy.
- Assisted the broker with client files to enhance workflow efficiency.
- REFERENCE: Solinde Oberholzer – +264 81 149 4049
Activity Centre Assistant Manager
N/a’anku se Wildlife Experience
Windhoek
09.2018 - 03.2019
- Delivered exceptional client service via telephone and email.
- Captured bookings efficiently to optimize resource allocation.
- Managed guide allocations to ensure seamless operations.
- Oversaw restaurant and kitchen staff to maintain high service standards.
- Conducted daily cash-ups and night audits for financial accuracy.
- REFERENCE: Marlice van Vuuren – +264 81 127 0008
Reservations
Erindi Private Game Reserve
06.2015 - 09.2018
- Handled client service through telephone and email efficiently.
- Assisted in preparing and managing bank statements accurately.
- Captured reservations promptly to maintain organized schedules.
- Performed quality assurance checks on bookings before finalizing reservations.
- Processed changes in existing reservations due to unforeseen circumstances.
- Managed room allocations to optimize space utilization.
- Trained new staff on procedures and best practices.
- REFERENCE: Marsha Els – +264 81 823 5803.
ECP – Basic (Paramedic)
Emergency Assist 991
Okahandja
02.2014 - 05.2015
- Provided patient care, ensuring comfort and safety during treatment.
- Documented patient reports to maintain accurate medical records.
- Provided emotional support for family members of critically ill or injured patients.
- Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
- Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
- Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
- Organized supplies for ambulance runs including IV solutions, airway management equipment and medication kits.
- REFERENCE: Freddie Kameeta – +264 81 128 8903
Junior Debt & Credit Clerk
Retail Solutions
Okahandja
07.2013 - 01.2014
- Executed debt collection procedures, ensuring timely recovery of outstanding payments.
- Managed filing system to maintain accurate records and improve document retrieval efficiency.
- Assisted with loading trucks, optimizing logistics operations for timely deliveries.
- REFERENCE: Herman Steyn – +264 81 127 7072.
Administration
A & T Auto Clinic cc
Windhoek
01.2010 - 06.2012
- Performed administrative tasks, including filing and invoicing for streamlined operations.
- Managed billing processes to ensure timely payments and accurate records.
- Coordinated bookings to enhance scheduling efficiency and client satisfaction.
- REFERENCE: Tommie Lambert – +264 81 296 4245.
Administration
African Beverages Company
Windhoek
01.2010 - 03.2010
- Managed all administrative tasks to ensure efficient office operations.
- Handled keys to secure access and maintain inventory control.
- Organized files systematically to enhance retrieval and reduce clutter.
Assistant Accountant
Biokinetics Incorporated
Windhoek
01.2007 - 01.2010
- Streamlined client services and billing processes to enhance operational efficiency.
- Managed petty cash and maintained accurate financial records.
- Implemented organized filing system to improve document retrieval and management.
Administrative Clerk
RTT
11.2005 - 12.2006
Education
Emergency Care Practitioner (Basic) - Paramedicine
City of Windhoek
Windhoek07-2012
Grade 10 - English, Physical Science, Mathematics, Accounting, History, Biology
King Fahad High School
Saudi Arabia01-2005
Skills
- Tour coordination
- Guide management
- Database management
- Scheduling optimization
- Financial reconciliation
- Customer service
- Effective communication
- Team collaboration
- Logistics management
- Inventory control
- Customer invoicing
- Logistics coordination
- Warehouse operations
- Office administration
- Data entry
- Problem solving
- Administrative tasks
- Guide database management
- Attention to detail
- Strong organization
Certification
Allied Health Professions Council of Namibia registered from 2012-10-19 to 2023-05-18
Registration number: ECP 00499
Hobbies and Interests
Motor sport was marshalling with Red-Line Motor Club from 2005 to 2012
Painting and restoring furniture
Coloring
Puzzles
Online gaming
Volunteer Experience
Volunteer at E-Med Rescue 24
Accomplishments
- Trophy for Best Student, July 2012
- ICDL Course Certificate: International Computer Driving License Syllabus, Version 3.0, 2005
Languages
Afrikaans
Native
Native
English
Proficient (C2)
C2
Timeline
Groups Operations Coordinator
Terra Nova Tours
05.2024 - 05.2025
Office Manager
Hasica Agencies cc
08.2022 - 05.2024
Operations Coordinator
Terra Nova Tours
12.2021 - 07.2022
Driver
Warrior Transport Services
08.2021 - 11.2021
Part-time
Sanlam Windhoek
07.2020 - 06.2021
Office & Workshop Supervisor
BS Modern Refrigeration
09.2019 - 04.2020
Personal Assistant
Sanlam Windhoek
04.2019 - 09.2019
Activity Centre Assistant Manager
N/a’anku se Wildlife Experience
09.2018 - 03.2019
Reservations
Erindi Private Game Reserve
06.2015 - 09.2018
ECP – Basic (Paramedic)
Emergency Assist 991
02.2014 - 05.2015
Junior Debt & Credit Clerk
Retail Solutions
07.2013 - 01.2014
Administration
A & T Auto Clinic cc
01.2010 - 06.2012
Administration
African Beverages Company
01.2010 - 03.2010
Assistant Accountant
Biokinetics Incorporated
01.2007 - 01.2010
Administrative Clerk
RTT
11.2005 - 12.2006
Emergency Care Practitioner (Basic) - Paramedicine
City of Windhoek
Grade 10 - English, Physical Science, Mathematics, Accounting, History, Biology
King Fahad High School
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