SHONNA KEDIRENG LUCIA UTSILE
Summary
Dynamic and detail-oriented professional with extensive experience at Incredible Connections, excelling in finance administration and customer service. Proven ability to manage cash flow and enhance operational efficiency while fostering strong team collaboration. Adept at time management and communication, consistently achieving targets and improving client satisfaction.
Overview
15
15
years of professional experience
Work History
Office Admin & Reception
KAHIRIRI CONSULTANCY CC
WINDHOEK, NAMIBIA
08.2024 - 12.2024
- Recording payments & handling petty cash
- Organizing files
- Making calls and scheduling meetings
- Keeping record of daily expenses
- Answering calls
Resolutions Consultant
NIMBLE CREDIT SOLUTIONS
06.2024 - 08.2024
- Making collection calls
- Assisting to find a sustainable solution
- Suitable repayment arrangement
- Advising on benefits for paying outstanding debt
- Providing assurance to debtor about paying account
- Building trust and bonds with debtors
- Keeping track of debt
- Discussing payment terms or deadlines
- Updating customer records
- Handle questions of complaints
- Admin work
- Selecting appropriate customer correspondence
- Making right choices
- Proposing financial solutions
Shop Assistant
PNA NAMIBIA
12.2022 - 10.2023
- Assist customers with sales on the floor
- Deal with cash and debit card payment transactions
- Merchandising
- Housekeeping & stock control
- Daily Cash-ups
Admin Supervisor
INCREDIBLE CONNECTIONS DUNES MALL
11.2021 - 08.2022
- Cash recons
- Authorizing & filing of all refund & petty cash & documents
- TV Licenses
- Authorizing & processing of sales orders
- Direct deposits
- Insurance Claims
- Capturing of casual wages
- Processing Absentees
- Attendances & Overtime on HCM
Finance Administrator
HI-FINANCE WINDHOEK
09.2015 - 02.2017
- Monitor Business unit Sales targets
- Monitor daily prospecting & Credit granting
- Monitor & control the processing of credit application
- Reference checks, Attend to customer queries
- Monitor & control maintenance debtors & Insurance Claims
- Manage business unit Administration & Human Resources
- Monitor & control profit & loss accounts & monthly expenses
- Monitor & control issuing of money control the daily banking
Debtors Clerk
BLAKE & ASSOCIATES NAMIBIA
03.2011 - 08.2015
- Bad debt as well as current debt collection
- Updating of client information
- Client tracing
- Customer queries
- Follow up on customer payments
Cashier/Receptionist
INCREDIBLE CONNECTION NAMIBIA
01.2010 - 01.2011
- Switchboard Operator
- Customer Services
- Data entry & goods maintenance
- Filling of admin
- Receiving administrative support to admin supervisor
- Plus other duties given by Manager
Education
Grade 12 Certificate - English, Afrikaans, Agriculture, Geography, Biology, Development Studies
MARIENTAL SECOONDARY SCHOOL
Mariental, Namibia12.2010
Skills
- Attention to detail
- Ability to work in a team
- Hard Working
- Time Management
- Ability to work under pressure
- Ability to work alone
- Communication
- Ability to be a leader
Languages
- English
- Afrikaans
- Damara/Nama
Dependence
2
Personal Information
- ID Number: 900711 0005 9
- Date of Birth: 07/11/90
- Gender: Female
- Nationality: Namibian
References
References available upon request.
Timeline
Office Admin & Reception
KAHIRIRI CONSULTANCY CC
08.2024 - 12.2024
Resolutions Consultant
NIMBLE CREDIT SOLUTIONS
06.2024 - 08.2024
Shop Assistant
PNA NAMIBIA
12.2022 - 10.2023
Admin Supervisor
INCREDIBLE CONNECTIONS DUNES MALL
11.2021 - 08.2022
Finance Administrator
HI-FINANCE WINDHOEK
09.2015 - 02.2017
Debtors Clerk
BLAKE & ASSOCIATES NAMIBIA
03.2011 - 08.2015
Cashier/Receptionist
INCREDIBLE CONNECTION NAMIBIA
01.2010 - 01.2011
Grade 12 Certificate - English, Afrikaans, Agriculture, Geography, Biology, Development Studies
MARIENTAL SECOONDARY SCHOOL
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